All returns require an unique RMA # within seven (7) days after the receiving date for a refund. Items without the unique RMA # will not be accepted. RMA # are good for fourteen (14) days. Any products returned after the expiration date will be refused. All returns will be evaluated by our customer service team. We will not handle your case any longer than fourteen (14) days. Refunds are made for item(s) value only, excluding shipping and handling charges.
If you receive a different item from what you have ordered, you have seven (7) days from the date of receipt to request an unique RMA #. You must return the item(s) in its original condition with all accessories and manuals included. RMA # must be written on the shipping label and not on the item packaging. Returns without valid RMA # will be discarded. If the item(s) you returned are damaged and/or some accessories are missing, we reserve the right to retain your payment up to 100% or to charge you a restocking fee of twenty percent (20%).
If you placed a wrong order, you have seven (7) days since the date of the item(s) receipt to request a return. For those returns, you will get an 80% refund of the original product price (shipping is not included and won't be reimbursed in case of any returns). The product must be returned in its original condition with all accessories included.
The limited warranty applicable to all products bought through us is 30 days. We offer a 30-day limited warranty to all defective item(s) that require either repairs or replacements, after we have confirmed the item(s) are defective. We will either exchange or repair the item(s) at our sole discretion within the first 30 days of ownership only. The warranty protects against Dead-on-Arrival (DOA) and/or any manufacturing defects. After first 30 days, only the warranty provided by the original manufacturer will be in effect. Warranties may vary by products or manufacturers.
Any item(s) are considered lost, if it does not reach the buyer address after six (6) weeks of delivery (applicable in the United-States only). After the 6th week, the buyer is eligible for a full refund or a re-ship. We are responsible for the re-shipping fees. As for the out-of-stock item(s), if the buyer does not want to wait for an out-of-stock item and if he has already paid, then the item and the order will be simply cancelled and refunded.
You are responsible for risk of loss, shipping and handling fees for returning or exchanging product. All shipping charges are non-refundable unless agreed by us. A 20% restocking fee might be required if shipment is refused at time of delivery. If you fail to follow the return or exchange instructions and policies provided by us, we will not responsible for items that are lost, damaged, modified or otherwise processed for disposal or resale. We reserve the right to refuse returns or retain your payment up to 100% (20% restocking fee applies per our Return & Refund Policy). No returns or exchanges will be accepted without the prior approval issued by us.
All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.