The model V790 humidifier uses a two-step approach to eliminate potentially harmful microorganisms from the water before they are spread with the mist into the air. The first step uses a UV bulb, located inside the base of the humidifier, that shines on the water through a special glass tube as it passes from the cold water reservoirs to the hot water reservoir. The second step is the boiling action that takes place in the hot water reservoir just before the mist is distributed to the air in the room.
NON-DEFECTIVE RETURNS: A return authorization number is required, and must be requested within 90 days of invoice date. All items must be returned in the original manufacturers packaging along with all parts, accessories, and paperwork. Please provide a reason for the return. Modified, damaged, or abused products will not be accepted as credit items.
BAD ADDRESS/REFUSALS: If an order is returned due to a bad address on the customer's PO, or the customer refuses the shipment, you will be responsible for the return shipping cost, as well as original shipping and 15% restock.
DEFECTIVE RETURNS: A return authorization number is required, and must be requested within 90 days of invoice date. All items must be returned in the original manufacturer's packaging. Please indicate the nature of the defect. We will promptly issue a prepaid return label and issue credit upon receipt of the defective unit.
All items must be returned in the original manufacturers packaging along with all parts, accessories, and paperwork. Modified, damaged, or abused products will not be accepted for credit. Please refer to the manufacturers warranty on any defective items exceeding the initial 90 day period.
DAMAGES & SHORTAGES: Please to inspect items immediately before signing for delivery or relocating. Damages and shortages must be reported within 3 days of delivery. The shipper will arrange for pick up of the item and a credit will be issued upon receipt of the damaged product.
All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
A 15% restocking fee will be charged for all non-defective returns.
Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.